Your Fractional Business Operations Expert.

Senior-level ops expertise. Fractional cost. AI-era results.

Why a Fractional Expert — Right Now?

No Full-Time Overhead

In the AI era, companies don't need expensive, full-time ops teams. Get a senior-level expert exactly when you need one — and pay only for the impact delivered.

Strategy Meets Execution

I bridge the gap between business goals and technical implementation — from use-case mapping and project management to hands-on coding and cross-system integrations.

Proven Multi-Platform Expertise

Deep hands-on expertise across Zendesk, Salesforce, Email Marketing, and WhatsApp Business API — plus the coding skills to make them all work together seamlessly.

System Implementations & Consulting

End-to-end setup and configuration of your core business systems — Zendesk, Salesforce, and more. From requirements gathering to go-live, I own the entire process so your team can focus on growth.

System Integrations

Connect your tech stack — Zendesk, Salesforce, WhatsApp Business API, Email Marketing platforms, and custom APIs. I design and build integrations that eliminate silos and automate workflows.

Data & System Migrations

Moving from one platform to another? I handle complex data and system migrations with zero data loss, minimal downtime, and a structured rollback plan — so you can switch confidently.

Retainer Ops & Ongoing Admin

Need an ongoing expert without the full-time hire? I embed into your team as a fractional ops manager — handling system administration, new feature rollouts, troubleshooting, and continuous optimization on a retainer basis.

The Impact of Working with a Fractional Expert

Up to

30%

Reduction in Ticket Volume

Up to

20%

Faster Ticket Resolution

Up to

25%

Decrease in Agent Workload

Up to

35%

Increase in Customer Satisfaction

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“We're thoroughly pleased with the service provided by Or Mordechaev. He's been instrumental in streamlining our communication processes, setting up an efficient messaging system, integrating a responsive bot, and establishing clear service level agreements (SLAs) and omnichannel support. Additionally, his expertise in data analytics has been invaluable. Working with us on Zendesk Explore, he crafted insightful dashboards and leveraged data to empower our team, enhancing our operational efficiency and decision-making capabilities.”

Yohanan Hruschev, Head of Operations

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“I would like to highly recommend the quality service we received from Or.

Or helped us in creating a new process in Zendesk of opening tasks internally within the organization which included new fields, creating automatic triggers and alerts as well as reports and dashboards to monitor the processes.

Or carried out the work professionally and efficiently and was always available even after the end of the project to help with questions and consultations on topics such as SLA definitions and management in an optimal way, configuration and adaptation of reports to our needs, and more.

Working with Or was easy, efficient and effective and most importantly pleasant and professional”

Lior Halperin, Head of Customer Service

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“After a comprehensive search and recommendations, we came to Or due to the need to increase customer service and customize the Zendesk management software. After an introductory conversation and clarification of the company's needs, Or began building the model, was very attentive to our needs, and offered several work methods. Very professional, super fast response And high quality. Of course we are still with him if changes are needed."

Shahar Aziz, COO