Your Strategic Integration Friend.

Convert your business goals into efficient, simplified workflows with Zendesk.

Why Choose Us?

Business POV

We specialize in identifying your specific business needs and seamlessly integrating customized solutions into your service workflows, ensuring alignment with your strategic objectives.

Pay as You Grow

We start with essential infrastructure and adapt our solutions as your business grows, ensuring you pay only for what you need, when you need it.

Data-Driven

Our strategies are built on a deep understanding of data analytics. We ensure that your decisions are both informed and impactful, helping you to not only meet but exceed your strategic goals.

Zendesk, Adjusted to Your Needs

Whether you're a startup or a tech giant, our Zendesk implemenatation is designed to be intuitive and scalable, ensuring you get the best out of your operations from day one.

Zendesk, Perfected

We fine-tune your Zendesk processes, aligning them perfectly with your business objectives for seamless integration and operational efficiency.

Growing You Into a Zendesk Master

empowers your teams and administrators with expert Zendesk training. We equip them with the skills to optimize and innovate within the Zendesk platform, transforming them into in-house Zendesk specialists capable of driving your customer service success.

Zendesk, The Power Of AI

Implement cutting-edge Zendesk AI to automate customer inquiries, enhance response accuracy, and streamline workflows. Our integration leverages AI agents and advanced bots, optimizing interactions and boosting customer satisfaction through smart, personalized communication.

The Impact of Effective Zendesk Partner

Up to

30%

Reduction in Ticket Volume

Up to

20%

Faster Ticket Resolution

Up to

25%

Decrease in Agent Workload

Up to

35%

Increase in Customer Satisfaction

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“We're thoroughly pleased with the service provided by Or Mordechaev. He's been instrumental in streamlining our communication processes, setting up an efficient messaging system, integrating a responsive bot, and establishing clear service level agreements (SLAs) and omnichannel support. Additionally, his expertise in data analytics has been invaluable. Working with us on Zendesk Explore, he crafted insightful dashboards and leveraged data to empower our team, enhancing our operational efficiency and decision-making capabilities.”

Yohanan Hruschev, Head of Operations

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“I would like to highly recommend the quality service we received from Or.

Or helped us in creating a new process in Zendesk of opening tasks internally within the organization which included new fields, creating automatic triggers and alerts as well as reports and dashboards to monitor the processes.

Or carried out the work professionally and efficiently and was always available even after the end of the project to help with questions and consultations on topics such as SLA definitions and management in an optimal way, configuration and adaptation of reports to our needs, and more.

Working with Or was easy, efficient and effective and most importantly pleasant and professional”

Lior Halperin, Head of Customer Service

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“After a comprehensive search and recommendations, we came to Or due to the need to increase customer service and customize the Zendesk management software. After an introductory conversation and clarification of the company's needs, Or began building the model, was very attentive to our needs, and offered several work methods. Very professional, super fast response And high quality. Of course we are still with him if changes are needed."

Shahar Aziz, COO